How do you feel when you run out of a high end brand cosmetic and realise you will have to brave a trip to the dreaded department store counter's?
Personally I don't care anymore, but I remember how I used to feel when I knew I was going hauling at the queen bee counters...Terrified, self-concious,and Pretty insignificant! It shouldn't be like this! A trip to a counter especially one where you are potentially going to spend alot of money should be a fabulous experience,the staff should treat you with respect and you should leave feeling good about yourself and your purchases! Sadly it seems this is not always the case...
I was over at Charlotte's blog again the other day and read a post about her poor treatment at a MAC counter which quite frankly appalled me! (read Charlotte's post here)
This post got me thinking about my experiences at various counter's and compelled me to write this post...
If you are a regular reader of my blog or follow me on Twitter you will probably have realised that I'm somewhat of a shopaholic, and spend an awful lot of the time I shop perusing the various Make-up counters,therefore have had plenty of experience, good and bad with the staff on them.
When I buy MAC nowadays I always go to the PRO store in Nottingham because I can only get my discount in these stores,When I first became an artist and nipped to the Meadowhall MAC counter,I was given this information rather rudely when trying to buy a foundation there,'fine' so off to Nottingham I went...
I arrived at the Nottingham store and approached one of the assistants who was pretty 'offish' that was until she realised that I was there to apply for a Pro card and to buy a great haul from her! Only after she had had a good look through my Porfolio,c.v and a huge bundle of scripts from T.V jobs that I had done.,did it seem that I had passed her test and was granted permission to be treated like a member of the human race...'thanks love!'
There are, however some absolutely lovely staff at the MAC store in Nottingham and I haven't actually seen the above mentioned girl for ages, this gives me hope that perhaps staff behaviour is monitored and customer service is as high a priority as it so rightly should be.
I don't spend a great deal of time at this counter as my personal experience is not the best,I just find the women here snotty and unhelpful,maybe its my age or the fact that I look about 16 that leads them into thinking I wont be purchasing, and am not worth wasting their time on...Never mind I'll just pop over to another counter and you can watch me haul it up from the comfort of your high horse!!
Now to me Benefit is a counter where the girls have received some decent training or at least bothered to listen to their training! Every time I go to Benefit I feel as though I have made a new friend in whichever assistant has helped me out.I love it.Fun brand Fun assistants!!
The Chanel counter is a new one for me.Until recently I've always felt it was a brand for 'grown-up's' but I'm so glad my opinion has changed!!! I love my local Chanel counter,the girls are fab!! They are incredibly helpful and make you feel so comfortable,a little too comfortable for my Visa's liking "/!
I went there today actually (for the spring 11 palette!!) and had a lovely chat with one of the girls about the reputation of 'counter girls' and apparently Chanel have got a terrible reputation for having rude,stuck up staff..thankfully she informed me that this is something she is trying to do away with!
OK to me this is where it gets weird,I love Lush as a shop and I realise that the staff are not on a counter but I had to mention it!! I literally hate going into Lush and would avoid it at all costs if it wasn't for everything in there being so delicious!! Now I'm certainly not saying that the service here is bad,no,no...its quite the opposite,the staff are too friendly,they don't leave you alone for a second!!!! Each and everyone of them acts as though they are high on a concoction of bath balllistics and happy pills and I personally can't take that level of faux nice!
It seems to me that there is an extreme method of training for the employees of lush and its one that would have me welcome a dose of rudeness from a clinique girl!
Now I'm not short-sighted enough to blame a particular cosmetic brand for the way their staff treat customers I know many cosmetic companies have almost boot camp like job interviews for staff (MAC in particular)
Obviously the service we as consumers receive depends on the individual salesperson,counter etc but I would like to know why the Image of a counter girl hasn't changed in as far back as I can remember,and which companies are prepared to do something about it!
I plan on doing a little more delving into certain cosmetic companies training and discipline procedures and will be doing a follow up post if I gather up any interesting research.
What are your experiences at the counters good bad or ugly? I'd love to know!